Returns

If your tent is not right for you, you can return it within 30 days of delivery.

How to return a tent

1. Email hello@airfell.com with your order number and the reason for the return.
2. We reply with a US return address and instructions.
3. Deflate the tent, pack it with all its parts in the original bag, and ship it back with tracking.

Refunds

We refund your original payment method within 5 business days of receiving the tent. Original shipping was free, so there is nothing to deduct for it.

Damaged or faulty tents

If your tent arrives damaged, or a beam or valve fails in normal use, email us with photos. We will send a replacement part or a replacement tent, or refund you, at no cost to you.